Call 732-223-4600 or email [email protected] to request an RGA to return product.

Once RGA is obtained please follow these procedures:

Product name, part numbers, quantities and serial numbers, if available. Name and address of your company or military base contact name, telephone number, fax number, and/or e-mail address. 

Carefully pack the product being sure that individual items are well separated and  heavy items should be in a separate box. 

Residual fuel must be drained and dried from every item before it is packed for shipment. If an Aqua-Glo instrument is to be returned, be sure to include the Calibrating Standard, if available. We strongly urge that you make shipment in the original carrying case for safety in transport. If any items in your kit have been lost, be sure to tell us so that we can quote the price of replacements. 

Ship the package to the following address:

 2300 Highway 34

 Manasquan, NJ 08736 

We will notify you by phone or email of the repair cost, usually within one day after we receive the product. If you require a written itemization and price quotation, give us exact instructions for addressing our message. If you are a U.S. Government operation, be prepared to give us an IMPAC card number and expiration date. Alternatively, you may also pay on a net 30 basis if we receive a hard copy of a form DD-1155. Return freight cost will be added at the time of shipment. Commercial customers can order the repairs by purchase order or against a Visa, MasterCard or American Express credit card number. Return freight costs to your facility are your responsibility. We will prepay and add to the repair cost. Be sure to tell us the desired method of shipment. If the product is within our warrantee period, and the defect is not due to abuse, we will make repairs at our expense. In such case, we will pay the return shipping costs.